Recommended source for an introduction to the FSO module
Hello, Looking for introduction videos/articles about the FSO module. Thanks, Gil
Forum Posts
How to map Fields on catalog form to custom table(record poducer)
Hello Team, I have a catalog named as risk management and table as risk table so, from the catalog I want the field alternate name value to be updated in risk table under alternate name field here risk table is a record poducer table.
Microsoft graph api
Looking to connect intune to servicenow. Will using the microsoft graph api avoid costs to servicenow, since we will not be using the servicenow graph connector?
Data insert the table from Catalogue Item
How to create/Insert a group record in table from catalogue item?
Resolved! Configuration vs Customization definition
Greeting, My organization will be implementing ITSM (early fall), as the BA on the team, I am looking for a good definition to use to clearly identify the different from configuration vs customization. Is there a knowledge article available that I ca...
how to download kb article with images in pdf
I want to export a KB article and it is having images, But when i exported using PDF that KB article was downloaded but images not added to that attachment. Please let me know how can i achieve this.
Please tell me the best way to import PowerPoint files to SN Knowledge Base.
We are migrating our knowledge to SN and have several files that were created in PowerPoint with screen shots and graphics. I'd prefer not to create an article and then attach the PowerPoint - this is multiple steps for our users to get the informat...
ServiceNow Jira Attachment Integration
Hi All, We all know John's poc work on ServiceNow-jira integration is one of the best references for integrating these tools - poc link We do come across a requirement to manage file transfer as well. Many people have posted solutions for the same bu...
Flow Error: Invalid target record for notification
Hello, I have recently taken over the task of trying to administrate service now. The last person created a flow that appears to error every time with "Invalid target record for notification" on the Notification: Hardware Delivert Incoming action. Du...
Anchor button is not adding in the HTML editor (Paris version)
I'm trying to add the Anchor button from the HTML editor but it wont appear. I'm in the Paris version (personal instance). I added anchor in the glide.ui.html.editor.v4.toolbar.valid.buttons and glide.ui.html.editor.v4.toolbar.line1 but still not sho...
servicenow - microsoft project online integration
Hi, Has anyone worked on servicenow - microsoft project online integration ? Could any one suggest documentation links. Thanks
due date calculation for incidents
Hello everyonethis is my first post in this community so take it easy with me i m trying to modify the email templates for servicenow and i m trying to add due date in the email for incidents it seems that the field due_Date doesnt work as it retur...
Resolved! Original Start and End Dates
What does the Original Start and End dates refer to? Where is the 'baseline start and end dates' reside? Why not in the planning view?
Resolved! Where is Knowledge 2021 scheduled to be held?
I know it is too early to determine if the conference will be held in person or not, but I am curious what location the 2021 conference was originally scheduled to be held?
What file formats can I import into ServiceNow?
I need to import Excel and Visio files into ServiceNow. How can I do that? Any workaround is appreciated, as these files cannot be converted to Word for import.
