Greeting, My organization will be implementing ITSM (early fall), as the BA on the team, I am looking for a good definition to use to clearly identify the different from configuration vs customization. Is there a knowledge article available that I ca...
I want to export a KB article and it is having images, But when i exported using PDF that KB article was downloaded but images not added to that attachment. Please let me know how can i achieve this.
We are migrating our knowledge to SN and have several files that were created in PowerPoint with screen shots and graphics. I'd prefer not to create an article and then attach the PowerPoint - this is multiple steps for our users to get the informat...
Hi All, We all know John's poc work on ServiceNow-jira integration is one of the best references for integrating these tools - poc link We do come across a requirement to manage file transfer as well. Many people have posted solutions for the same bu...
Hello, I have recently taken over the task of trying to administrate service now. The last person created a flow that appears to error every time with "Invalid target record for notification" on the Notification: Hardware Delivert Incoming action. Du...
I'm trying to add the Anchor button from the HTML editor but it wont appear. I'm in the Paris version (personal instance). I added anchor in the glide.ui.html.editor.v4.toolbar.valid.buttons and glide.ui.html.editor.v4.toolbar.line1 but still not sho...
Hi, Has anyone worked on servicenow - microsoft project online integration ? Could any one suggest documentation links. Thanks
Hello everyonethis is my first post in this community so take it easy with me i m trying to modify the email templates for servicenow and i m trying to add due date in the email for incidents it seems that the field due_Date doesnt work as it retur...
What does the Original Start and End dates refer to? Where is the 'baseline start and end dates' reside? Why not in the planning view?
I know it is too early to determine if the conference will be held in person or not, but I am curious what location the 2021 conference was originally scheduled to be held?
I need to import Excel and Visio files into ServiceNow. How can I do that? Any workaround is appreciated, as these files cannot be converted to Word for import.
Hi, I am trying to export the request item data using export set, export definition and scheduled export.Followed this thread https://community.servicenow.com/community?id=community_question&sys_id=38348729dbd8dbc01dcaf3231f961913&view_source=searchR...
Want to add the status bar in service portal. Please provide the widget code for adding "process flow formatter" in service portal. Thanks in advance
1.SLA is attached when Incident is saved as to be worked. 2.SLA is set to complete when the Incident is saved in any other State other than To be Worked and Cancelled. 3. If by any chance the incident goes back to "TO be worked"(start condition of SL...
Security_admin . Please provide above to the users "arun.singh", ravi.katiyar in https://hackathon034.service-now.com/ Thanks
