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due date calculation for incidents

Hello everyonethis is my first post in this community so take it easy with me   i m trying to modify the email templates for servicenow and i m trying to add due date in the email for incidents it seems that the field due_Date doesnt work as it retur...

it_ninja13 by Kilo Contributor
  • 1223 Views
  • 4 replies
  • 1 helpfuls

Resolved! Original Start and End Dates

What does the Original Start and End dates refer to?  Where is the 'baseline start and end dates' reside?  Why not in the planning view?

Sean Sardam by Giga Contributor
  • 2562 Views
  • 5 replies
  • 2 helpfuls

Resolved! Create SLA only for a new incident record.

1.SLA is attached when Incident is saved as to be worked. 2.SLA is set to complete when the Incident is saved in any other State other than To be Worked and Cancelled. 3. If by any chance the incident goes back to "TO be worked"(start condition of SL...

siva ram1 by Kilo Contributor
  • 859 Views
  • 2 replies
  • 0 helpfuls

Resolved! Conditional branch of workflow

I added a conditional branch to the workflow,It always goes through the "true" route without functioningIs there any solution?

T_Izumi by Kilo Contributor
  • 1467 Views
  • 7 replies
  • 5 helpfuls

Resolved! How to delete a Studio Application?

I need to delete an application(AU) I created through Studio in ServiceNow. The only way I found on the internet is to go to the System Application > Applications and delete it from there. The problem is I can't find Application module inside System...

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Arsalan1 by Tera Contributor
  • 7159 Views
  • 2 replies
  • 24 helpfuls

Are there any plans to postpone Knowledge 2020?

Are there any plans to postpone Knowledge 2020 because of the whole coronavirus situation.   Facebook has canceled its F8 conference scheduled for May 5-6 in San Jose. Any news from ServiceNow on this?   I need to get my flights done but I am concern...