Hi, I need to trigger a email to approvers when the knowledge article is in pending retirement state.i) I have created a Business rule with "When to run-After insert and update (Attached screenshot of that)".ii) I have created a notification where ...
Hello All, We are experiencing this problem following the upgrade of Washington. First, which users (non-admin roles) are permitted to view the knowledge articles. They are experiencing this issue whenever they navigate to any category on the employe...
Where do I get the lab exercises for the ‘Scripting in ServiceNow Fundamentals On Demand’ course? I have an instance and the videos for the course give you time to complete lab exercises but I cant see where the tasks for each lab are outlined anywh...
I'm registered for the CMDB class, but I thought I would ask here too. I was looking to make the most of K24, including the pre-K24 in person trainings. I have my CSA and I'm looking to take a class that will get me a voucher. Will the CMDB class do ...
Hey everyone. I am registered for K24 and am trying to setup the K24 mobile app on my phone. It asks for email address which I give and it says that I am not registered. How can we look into this and find support? James
Can the money that was paid for Knowledge 2024 be diverted to a training course instead?
We are almost there. Does anyone know if there will be a k24 mobile app this year?
Hello, can we in export on PDF the serviceNow article from knowledge bases. I want to download some article.
requirement : a user having knowledge manager and knowledge admin role can able to create user criteria but script field should be read only after advanced button is clicked on the user criteria form.attempted solution:i created one acl on the user c...
Hi folks. For those arriving early to Knowledge 24, Own Company are hosting a meetup on Monday 6th May from 12pm - 3pm PST at Flight Club in the Venitian. Please feel free to register - https://www.owndata.com/events/own-at-knowledge-uk-meetup
I just noticed that one of the sessions I signed up for seems to have been cancelled but it is still showing up in My Agenda. Can our Agendas be updated if a session is cancelled so we know to sign up for something else or make plans for that time sl...
Hi!I could've sworn I saw that there was going to be virtual Knowledge 2024 sessions this year but I can't find any information on it anymore. Does anyone know if there is any virtual content that will be available from Knowledge this year?
HI, i had a CSA voucher obtained on Aug 30th 2022 which was valid until Aug 30th 2023.Unfortunately, i wasn't aware that the exam date must also be within the voucher validity period and as a result my voucher was expired. Is there anyway i can renew...
Hi, I have loaded a few knowledge articles through Transform map but I see that the Workflow state is still in Draft even though I have mention the state is Published in the sheet I have loaded. Is there a possibility for the state change? Thanks...
Hey guys.I have a request from a client, where he wants a flow to be created with Inbound Email. This flow will create an incident.I made an Action to attach the email to the incident.So far so good. The problem is that the attached file (.eml) is cu...
