Embed Font Awesome Icons in Knowledge Base Articles

[Thomas Bohan]

Is there a way to embed Font Awesome Icons in a HTML based Knowledge Base Article please

I've tried adding code like

<i class="fas fa-info-circle"></i> This is an info icon.

but it gets removed.

[Thomas Bohan]

Another option would be to export all the font awesome icons out as png files, the upload them into the db_image table and then reference the images in the HTML.

There is a Image ZIP Upload option that would allow me upload all Font Awesome icons in batch.

https://www.servicenow.com/docs/bundle/yokohama-platform-user-interface/page/administer/navigation-a... 

[GlideFather]

it displays ok in the HTML fiddle:

it seems to be a bug in ServiceNow and you will might need to use the emoji as workaround 

I inserted "✉️" and it has been transcripted as "✉":