What can be the co-relationship between Incident, Problem, Change and Release management lifecycle?

[SohamTipnis]

Hey Community!!

Can somebody explain me about the co-relationship between the lifecycle of Incident, Problem, Change and Release Lifecycle Management?

[Shashank_Jain · Accepted solution]

@SohamTipnis ,

The interrelationship between the lifecycles of Incident, Problem, Change, and Release Management is crucial for effective IT Service Management (ITSM).

Process Description

Incident Management	User reports an issue; service desk logs an incident.
Problem Management	Incident is linked to a problem record for root cause analysis.
Change Management	A change request is raised to implement a solution.
Release Management	The change is packaged and deployed through a controlled release.

Real-World Scenario

A recurring system outage (Incident) is traced to a faulty application module (Problem). To resolve this, a code update (Change) is proposed and tested. Upon approval, the update is included in the next software release (Release), thereby addressing the root cause and preventing future incidents.

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Thank you!

[Shashank_Jain · Accepted solution]

@SohamTipnis ,

The interrelationship between the lifecycles of Incident, Problem, Change, and Release Management is crucial for effective IT Service Management (ITSM).

Process Description

Incident Management	User reports an issue; service desk logs an incident.
Problem Management	Incident is linked to a problem record for root cause analysis.
Change Management	A change request is raised to implement a solution.
Release Management	The change is packaged and deployed through a controlled release.

Real-World Scenario

A recurring system outage (Incident) is traced to a faulty application module (Problem). To resolve this, a code update (Change) is proposed and tested. Upon approval, the update is included in the next software release (Release), thereby addressing the root cause and preventing future incidents.

Hope this helps, feel free to ask any question!

If this helps, please consider marking my answer as helpful – it motivates me to stay active in the community and also helps others find relevant solutions more easily. 😊

Thank you!

[Ankur Bawiskar · Accepted solution]

@SohamTipnis 

In simple terms:

->Incident restores service quickly.

-> Recurring incidents lead to a Problem to find the root cause.

-> Many problems require a Change to fix the cause.

-> Changes may be bundled into a Release for planned deployment.

-> After release, monitor for new incidents—restarting the cycle if issues occur.

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