Knowledge Managers
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Employee Center Taxonomy

I've been asked to suggest what Taxonomy Topics we want in our IT section and I have no idea how best to use this functionality and our devs want to do all the setup, and that means I cant play around with it. What is the best way to use this and set...

Taxonomy Topic Field Blank

Has anyone experienced the Taxonomy topic in the Taxonomy_topic field being removed out after you checkout an existing article to make a new version or if you click 'translate' and create a new draft of an existing translated version? What is odd to ...

Joe85 by Tera Expert
  • 1093 Views
  • 1 replies
  • 0 helpfuls

Various roles in one Ownership Group

Hi All!I am a Knowledge Manager building a solution for GBS structure. There is a need to have a secure, controlled governance of articles, so I decided to do the following:Create ownership groups for HR, Marketing etc to ensure creation of content r...

Resolved! Quality over quantity

Hello again people.Another question...so having been thrown in the deep end with managing the knowledge process, of which I've zero experience, I want to review what we currently have, as it seems that the majority of the organisation doesn't' engage...

RogueFader by Tera Expert
  • 958 Views
  • 4 replies
  • 5 helpfuls

Resolved! Engaging with Teams

Hi, I was steered to asking this question in this forum. So I've been given the knowledge process to manage, and I'm totally inexperienced with this, other than known errors as part of running Problem. One area I want to look at is seeking greater en...

RogueFader by Tera Expert
  • 771 Views
  • 4 replies
  • 5 helpfuls

Resolved! Adjusting the Knowledge "Attach" button in Incidents

Hello, How do you guys do to know if an Knowledge article has been used to resolve an incident/ticket within SN? I handle Knowledge for an IT Service Desk and we have alot of Knowledge that should only be seen by our Service Desk and not end-users. I...

EC Pro microsite reporting

We have recently upgraded to EC Pro and are now utilizing microsites. I am attempting to determine the best method for reporting on user visits to these microsites.I would be grateful if anyone who has successfully reported on microsite visits could ...

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