Knowledge Managers
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Engaging with Teams

Hi, I was steered to asking this question in this forum. So I've been given the knowledge process to manage, and I'm totally inexperienced with this, other than known errors as part of running Problem. One area I want to look at is seeking greater en...

RogueFader by Tera Expert
  • 659 Views
  • 4 replies
  • 5 helpfuls

Resolved! Adjusting the Knowledge "Attach" button in Incidents

Hello, How do you guys do to know if an Knowledge article has been used to resolve an incident/ticket within SN? I handle Knowledge for an IT Service Desk and we have alot of Knowledge that should only be seen by our Service Desk and not end-users. I...

EC Pro microsite reporting

We have recently upgraded to EC Pro and are now utilizing microsites. I am attempting to determine the best method for reporting on user visits to these microsites.I would be grateful if anyone who has successfully reported on microsite visits could ...

Check Links Open to a New Window Button

At a previous position, I remember having a button that would check that the links in an article open in a new window. Obviously, we would do this as part of the approval process. Does anyone know the name of that plugin/feature? They possibly custom...

rosenst22 by Tera Contributor
  • 373 Views
  • 2 replies
  • 0 helpfuls
Labels