How do I create a knowledge article feedback dashboard? I want to track article feedback pre and post modernization.
I would like to track these KPIs:
Total Feedback
✅ Positive Feedback %
✅ Negative Feedback %
✅ Open Feedback Tasks
✅ Average Rating
I would like to track these analytics:
Analytics
✅ Feedback Trend by Month
✅ Rating Trend by Month
✅ Lowest-Rated Articles
✅ High Views + Low Ratings
✅ Feedback by Category
✅ Feedback by Knowledge Base
I am accessing the kb_feedback table but it does not allow me to select the knowledge base and other data points.
