How to modify the info that's included in email notifications?
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yesterday
Newby here! When an incident is assigned to me, I get an email notification that includes these fields:
Short Description, Description, Tech Notes, Priority, Category, Contact, Opened by and Comments
I don't see anywhere under preferences where I can tell it to include the field "location"? This would be extremely helpful as there are multiple locations in different cities.
Is this something that User's can set up?
Thank you.
Thank you.
1 REPLY 1
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49m ago
It is part of the email notification.
Go to the email notifications section, search for this notification, and make the required changes in the body.
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
****************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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