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Knowledge Article Linking Attachments

When I link attachments in knowledge articles using the linking tool and choose "Open link in new window", it will auto-download when clicked unless I type "&view=true" behind the sys id.  Does anyone know why this is? I'm relatively new to ServiceNo...

Meg Glur by • Tera Contributor
  • 1627 Views
  • 4 replies
  • 2 helpfuls

Cannot access Support with my ServiceNow ID

Trying to access a KB article to do some troubleshooting, and it looks like I am unable to access the link because my ServiceNow ID is disallowed.Am looking at https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0955126 but it does...

tahnalos by • Kilo Sage
  • 1047 Views
  • 1 replies
  • 0 helpfuls

Resolved! Linking AD/Azure AD groups to ServiceNow Groups

Good day all,  I am new to ServiceNow and need some help please.  I am sure my question has already been answered somewhere but I am not able to find any helpful info, maybe I am not looking hard enough. I need to create ServiceNow groups with certa...

Resolved! How to limit the list of tables for a Document ID field?

I've created a Document ID field following the Creating a Document ID field wiki article.   In my case I made my u_document_id field dependent on my u_table field, which I made a choice list of two values: cmn_location and service_offering.   I was h...

ty_roach by • Tera Guru
  • 1657 Views
  • 2 replies
  • 2 helpfuls

ServiceNow for small company

We're a small company of just over 100 employees serving higher education IT needs.   Help Desk functions are distributed among several divisions.   We're planning to start with Incident/ServiceCatalog and expand later. How good of a fit is ServiceNo...

danavoss by • Kilo Contributor
  • 3151 Views
  • 2 replies
  • 4 helpfuls