Setting description and short description on Approval from flow designer

samadam
Kilo Sage

How can i set description and short description from flow designer on group approval. I have conditions after the approval is created to close the related case so have a if condition after that. If I try to do n update action would that work?

1 ACCEPTED SOLUTION

@samadam 

the "Ask for Approval" flow action doesn't allow you to set other field values.

So you will have to use before insert business rule on table "sysapproval_group" to set Description and Short Description

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

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10 REPLIES 10

samadam
Kilo Sage

The description has to be set on the Approval not on case though. Once the Approval is created need to set these.

@samadam 

the "Ask for Approval" flow action doesn't allow you to set other field values.

So you will have to use before insert business rule on table "sysapproval_group" to set Description and Short Description

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

@samadam 

 

You can use similar logic to update the field values. Do you need any help with the action ?

 

Thanks,

Bhuvan

Ankur Bawiskar
Tera Patron
Tera Patron

@samadam 

so what did you start and where are you stuck?

share screenshots.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

samadam
Kilo Sage

I created a business rule and got it working, I was trying to do that in a flow earlier.