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a month ago
How can i set description and short description from flow designer on group approval. I have conditions after the approval is created to close the related case so have a if condition after that. If I try to do n update action would that work?
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a month ago
the "Ask for Approval" flow action doesn't allow you to set other field values.
So you will have to use before insert business rule on table "sysapproval_group" to set Description and Short Description
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
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a month ago
The description has to be set on the Approval not on case though. Once the Approval is created need to set these.
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a month ago
the "Ask for Approval" flow action doesn't allow you to set other field values.
So you will have to use before insert business rule on table "sysapproval_group" to set Description and Short Description
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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a month ago - last edited a month ago
You can use similar logic to update the field values. Do you need any help with the action ?
Thanks,
Bhuvan
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a month ago
so what did you start and where are you stuck?
share screenshots.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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a month ago
I created a business rule and got it working, I was trying to do that in a flow earlier.