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10-23-2020 03:24 PM
Hello Team,
Need to bring the Announcement similar to we have in the service portal? is it possible? how to bring this in "Agent Mobile"
Regards,
Paul
PaulSylo
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Solved! Go to Solution.
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10-31-2020 01:16 PM
Hello Sachin,
I want to bring the outage alert in agent mobile . similar to one we have in Now Mobile. can you pls help
PaulSylo
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12-02-2020 04:36 AM
Hi Paulsylo,
We had the similar requirement to add announcements :
https://youtu.be/uKf-GNkGeyI
1)create a data item in studio with table as announcements and give the required filters.
2)Create a list applet in studio and add the data item to it, select the layout of your list header and form.
3)after configuring list applet, create a item section on your applet launcher where you want to show.
4)done
thank you.
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02-22-2021 08:27 PM
thanks so much, Sai. I need some info hwo you build that carosuel as well.
PaulSylo
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05-07-2021 10:04 AM
Hi Aluru,
I followed the steps provided to display Announcement in Agent Mobile but no luck. Here are the following steps I did:
- Created Announcement data item with table announcement. Active is true filter condition
- Created applet with Announcement data item
- Selected layout (Applet 05) via Open Platform
- Assigned values (Announcement Title and Summary) via Customize in Mobile Card Builder
- Created Announcement Applet Launcher and added UI Section
- Added Announcement to Mobile Agent and Now Mobile navigation tabs
Please let me know if I missed any steps. Also, the YouTube video is private. Thank you.
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05-07-2021 05:01 PM
Got it! Make sure that Announcement record does not have any set Portals (Navigate to Announcement record > Portals tab)
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05-08-2021 07:15 PM
I have created this successfully.where you got stucked?
PaulSylo
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05-10-2021 02:07 PM
Hi Paulsylo,
Thank you! Please see the following configuration and steps I did for your reference:
1. Create the announcement data item
- Name: Announcement
- Table: Announcement [announcement]
- Condition: Active is true
2. Add the data item to the applet
- Name: Active Announcement
- Type of applet: List (Form unchecked)
- Data Item: Announcement
- View template: Applet 05
- Via Mobile Card Builder
- Slot 1: title
- Slot 2: summary
- Roles empty
3. Add applet to an item section (Applet Launcher)
- My Work > UI Section
- Section Name: Announcement
- Section Type: Item
- List applet: Announcement
- Section Orientation: Vertical
I have an ITIL and admin test users. ITIL user does not see the announcement. Admin is able to see the notifications. Roles were not applied to the applet.
Is there an extra step that you did so ITIL users can view the announcement?
