Announcement in Agent Mobile

PaulSylo · ‎10-23-2020

Hello Team,

Need to bring the Announcement similar to we have in the service portal? is it possible? how to bring this in "Agent Mobile"

Regards,

Paul

Regards,
PaulSylo

Kindly mark "helpful", if this helps, or Mark as "Accepted " if it solves your issues !

PaulSylo · ‎10-31-2020

Hello Sachin,

I want to bring the outage alert in agent mobile . similar to one we have in Now Mobile. can you pls help

Regards,
PaulSylo

Kindly mark "helpful", if this helps, or Mark as "Accepted " if it solves your issues !

ALURU VISVA SA1 · ‎12-02-2020

Hi Paulsylo,

We had the similar requirement to add announcements :

https://youtu.be/uKf-GNkGeyI

1)create a data item in studio with table as announcements and give the required filters.

2)Create a list applet in studio and add the data item to it, select the layout of your list header and form.

3)after configuring list applet, create a item section on your applet launcher where you want to show.

4)done

thank you.

Serena1 · ‎06-21-2021

Hi James,

Were you able to fix this? I am currently facing the same issue - the admin is able to view Announcement but not ITIL user on mobile Agent.

Tom Thompson · ‎08-05-2022

I have ITIL users that can't see this were you able to get it to work?

Tom Thompson · ‎08-05-2022

I have ITIL users that can't see this were you able to get it to work?

Shaily2 · ‎01-28-2022

Hi Sai, could you provide access to this video here, I was looking out to configure the same, thanks ????