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10-23-2020 03:24 PM
Hello Team,
Need to bring the Announcement similar to we have in the service portal? is it possible? how to bring this in "Agent Mobile"
Regards,
Paul
PaulSylo
Kindly mark "helpful", if this helps, or Mark as "Accepted " if it solves your issues !
Solved! Go to Solution.
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10-31-2020 01:16 PM
Hello Sachin,
I want to bring the outage alert in agent mobile . similar to one we have in Now Mobile. can you pls help
PaulSylo
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12-02-2020 04:36 AM
Hi Paulsylo,
We had the similar requirement to add announcements :
https://youtu.be/uKf-GNkGeyI
1)create a data item in studio with table as announcements and give the required filters.
2)Create a list applet in studio and add the data item to it, select the layout of your list header and form.
3)after configuring list applet, create a item section on your applet launcher where you want to show.
4)done
thank you.
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06-21-2021 06:35 PM
Hi James,
Were you able to fix this? I am currently facing the same issue - the admin is able to view Announcement but not ITIL user on mobile Agent.
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08-05-2022 12:12 PM
I have ITIL users that can't see this were you able to get it to work?
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08-05-2022 12:13 PM
I have ITIL users that can't see this were you able to get it to work?
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01-28-2022 07:46 AM