Approval not showing under Pending Approvals

[mpmacconnell]

I have a problem where if you go to My Approvals you will see that I have one approval. When I tap on Pending Approvals, I am getting a message stating that there are no items available.

This approval is for an item on custom table, but if you use a web browser and log in you will see it fine under My Approvals.

[mpmacconnell]

Here is the My Approvals screen.

[MrMuhammad]

Hi,

My Approval applet in mobile app shows approvals only for change request, Request and Requested Item tables. You need to add your custom table to My Approval data item condition.

I have explained the step by step process with visuals on your other question here  

Unable to view an approval item in Now Agent

Let me know if you have any questions. 

Have a nice day 🙂 

Please mark this correct & helpful if it answered your question.

Thanks & Regards,
Sharjeel

[David Ha · Accepted solution]

Here's also a lab guide on adding different type of approval records onto ServiceNow Agent:
https://community.servicenow.com/community?id=community_article&sys_id=ee8ee6501b4b0010d01143f6fe4bc...

Best,

David