Asset Not Visible on the Agent Mobile App

[Subhanand]

On Docs There is a separate Navigation tab for Asset in Agent APP

Agent Mobile APP for ASSET

But I'm not able to see that on my agent APP

Do we need to activate any plugins

[Brian Grinstead]

We have the same issue, anyone have thoughts?

[Adam43]

wondering if maybe it requires the Field Service Management plugin?  https://docs.servicenow.com/bundle/sandiego-field-service-management/page/product/field-service-management/task/configure-field-service-mobile.html

[Rahul Priyadars]

Just Install this Plugin- sn_itam_mobile on Instance

In AGENT MOBILE APP - Asset options will start coming.

Regards

RP

[PaulSylo]

Hello Adam,

When you update the Asset Module for the mobile Plugin, you will get this two-options under "Asset",

1. Create an Asset

2. Asset lookup

Note: If you want the other three options  & For the second applet,  as shown in the screenshot shared under "IT Asset Management" you need to have the "Hardware Asset Management" module to be installed. location audits and stock room audits are part of HAM.

Regards,

Paul

[rteggleston]

And it seems sn_hamp requires a paid subscription to ServiceNow.