Resolved! Service Portal Page in Agent Mobile App
Any leads on Configuration on Service Portal and pages on Agent Mobile App?
Forum Posts
Resolved! Are there any system logs for Mobile Agent usage?
Following the Madrid upgrade, we made the ITSM Mobile Agent available in our instance. We are now interested in seeing how much the Mobile Agent is getting used (or if it is used at all). Are there any logs that would tell us if/when a ticket is upda...
Resolved! Reference Qualifier returned record limit and search results on Mobile app
We are running into an issue on our Incident form on the Mobile Agent related to reference fields that have more than 1000 values that meet the filter criteria. On our from we have a reference fields such as Configuration Item, Assignment Group, etc....
Resolved! How do I remove a ServiceNow instance from my ServiceNow Mobile APP
I have 3 instances connected to my ServiceNow mobile app. I would like to delete two of these instances off of the mobile app...how do I do this so that I only have the one instance that I is still valid?
Resolved! How do you create a mobile view?
Many of the primary tables like Incident, Change, and Problem already have a mobile view selectable. I cannot find a way to create a mobile view when it does not already exist.Message was edited by: Justin Ford The view that it is pulling is not o...
How can we tell who has logged into the instance using the ServiceNow Mobile app
We need to be able to monitor who is logging into our imstance using the ServiceNow Mobile app. Is there a table that we can report against and what filter would we create.
How to login using the mobile application (Not mobile browser) on an instance configured with SSO.
My instance is configured with SSO which forces each user to the SSO site for user authentication. On the browser we can append /side_door.do to bypass this authentication and login with local credentials. When using a mobile browser this can be bypa...
Resolved! ServiceNow Mobile App SSL Certificate Error - Android
We've just updated our SSO IDP in ServiceNow and now I've noticed that when trying to access ServiceNow via the Android mobile app, i'm getting an error. The error reads "SSL Certificate Error. Certificate authority not trusted." On our previou...
Reference field issue in Mobile UI
When attempting to change a existing value of a business service on a incident form with the mobile UI, I get a "No records found". I am using Helsinki Patch 8 and below are the other testing results.It does work if the Business Service field was i...
Resolved! How to change Mobile UI/ APP Profile View?
Hello community,How to change Mobile UI (UI16) Profile View? In normal Browser UI if you click on the User Name (Top right corner) and select "Profile" then you get the "Self Service"-View displayed. In The Mobiel UI / APP Profile Button shows the "D...
Resolved! Mobile UI Action Redirection
Looking for some help getting Mobile interface to refresh list after UI action is takenRequirements: take UI action to update a record from list. After update, have the list refresh so user can see updated record disappear (update changes data on rec...
Mobile app view for My Assessments & Surveys
Hi,We are working to make service now instance access via mobile app similar to desktop version. I understand that it cannot be completely same as desktop version. But i would like to know if there is any possibility to show My Assessments & Surveys ...
ACL on mobile UI
Hello,I'm trying to restrict access to some records in mobile interface (e.g. on sysapproval.approver table for example).I tried to create ACL based on scripts from the community but neither "isMobile" nor "GlideTransaction.get().getPageName != 'angu...
Resolved! How to display an info message on the native app?
Is it possible to display a message on the native app when loading a form? I have tried using on laod scrisp with info messages; however, on the native app they do not display.
ServiceNow Mobile App: Can ServiceNow Mobile app use the mobile camera to capture Photos and auto attach those photos to Task tickets (for example RTIM/RTASK)?
I was wondering if ServiceNow mobile App can use the camera on the mobile device to capture photos/videos and auto attach files into an incident/RTASK/RITM/etc.. ?
