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‎06-13-2024 02:12 PM
I am having an issue getting the filtered list to show up properly in the custom List Stream that I created in the Global Scope. There should only be 2 records showing based on my filter of the Approval table, which are at the top. For some reason it is also displaying a bunch of other records listed as "Restricted by Access Control" (which are KB article approvals in this case that I do not care about). I am logged in to the Mobile App as an admin. When I use the same query against sysapproval_approver in ServiceNow, I see only the top 2 records that I see in the Mobile App, which is correct. How do I remove the others if the filter doesn't work to do it?
I found this KB: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0961854 which is what led me to create my own custom List Stream in the first place, but that didn't seem to work.
Has anyone ever faced and resolved this issue? Not sure it matters but we are using Vancouver p7-hf3b.
Mobile App:
Solved! Go to Solution.
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‎06-14-2024 10:56 AM
Not exactly the solution I was looking for, but I ended up adding a filter condition to remove the KB Approvals from the custom "My Approvals" Data Item that I created.
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‎06-14-2024 07:50 AM
Ugh. For those interested, I also found this KB which seems to point to no resolution at the current time: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1285123
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‎06-14-2024 10:56 AM
Not exactly the solution I was looking for, but I ended up adding a filter condition to remove the KB Approvals from the custom "My Approvals" Data Item that I created.