how to get plugin for mobile analytics (User Experience Analytics)

sbh · ‎04-04-2022

Question 14 "How do I measure my mobile usage for my end users?" in the extremely useful article Getting Started with Mobile FAQ pointed me to this documentation - User Experience Analytics (Rome) - which led me to this documentation - Setting up User Experience Analytics (Rome). There it says "The User Experience Analytics plugin (com.glide.appsee) is activated by default in the Now Platform in a new Rome instance, and in upgraded instances" but I can't find that plugin listed - paid or unpaid, installed or uninstalled. We upgraded to Rome at the end of January.

Am I missing something on that documentation page, or is there other information somewhere that would either help me find the plugin or explain why I can't find it? Thanks in advance for your help.

PaulSylo · ‎04-04-2022

Hi,

You go through the application navigator and search for "User experience ...", you will get to see this option, and click on "Dashboard". since by default it is enabled, you do not see a plugin here.

note: Role required: analytics_admin, mobile_analytics_admin, web_analytics_admin, or portal_analytics_admin

Still not working, try to enable from properties, as below

Regards,
PaulSylo

Kindly mark "helpful", if this helps, or Mark as "Accepted " if it solves your issues !

View solution in original post

PaulSylo · ‎04-06-2022

Hi,

can you try this URL by replacing XX with your URL

https://XXXX.service-now.com/analytics/home

Regards,

Paul

Regards,
PaulSylo

Kindly mark "helpful", if this helps, or Mark as "Accepted " if it solves your issues !

sbh · ‎04-06-2022

Thank you, Paul! But I still just get a blank page.

DeuCh44-ext · a month ago

Hi sbh, thank you for writing your tryings. I have the same issue. Were you able to solve this?