How to show Agent Mobile Interface on desktop

Alberto Consonn · ‎05-15-2019

Hi all,

do you need how to show the Agent Mobile app Interface on desktop?

I always used to just add $m.do to my instance link but this works for the Classic Mobile app. In this way we can test and use the mobile app directly to the desktop.

Is there the same method available also for the new Agent Mobile app?

Thanks for your help 🙂

Cheers

Alberto

Giles Lewis · ‎05-15-2019

The new mobile agent uses a completely different architecture.

The classic mobile app is HTML5. ServiceNow provides an installable "app", but it is nothing more than a customized browser. You can run ServiceNow classic mobile without installing the "app". It will run in the native browser on your phone or tablet, or in a desktop browser that can emulate the browser on a phone or tablet.

The new mobile agent is a native app for iOS or Android. It does not use HTML and it does not run in a browser. The only way to run it on a desktop machine would be to run it inside an iOS or Android IDE.

Hope this helps.

Giles

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Nitin8 · ‎03-16-2021

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