How to use gs.addInfoMessage() in the Agent Mobile App ?

[Selim]

Hi,
My Problem is that gs.addInfoMessage() is not showing in the Agent Mobile App.

I am hiding footer Functions by Condition with a Script Include, and in that Script Include I want to return also the info Message, so what ways do I have? Is there something similar to gs.addInfoMessage() for the Agent Mobile App?

Thanks,

[Maik Skoddow]

Hi

a mobile app works completely different from a web-browser app. Therefore, you cannot expect each functionality to have in a mobile app the same way.

The corresponding functionality of gs.addInfoMessage() is called mobile alerts.

It is explained and demonstrated in the following video: https://www.youtube.com/watch?v=nF_UNvUVOGQ

Maik

[Selim]

The behaviour of the alert is not quite what I was looking for. I think it would be Ok that there is a Pop-Up Message - but that is not really what I wanted, I wanted something similar to gs.AddInfoMessage() so that there is only one Line at the top or bot of the screens where the Message appears. 
The bigger Problem are the 2 buttons - I only would need the dismiss button but I wouldnt need a Primary button, but thats mandatory.

Are there any other ways to display Messages to a Mobile App User? 

[Simon Midtvedt]

Hi Selim,

I am looking for a similar functionality as you. Were you able to figure something out?

Thanks,

Simon

[Selim · Accepted solution]

Hi, 
Yes, gs.addInfoMessage() is actually just useable in the Mobile App. I integrated the Condition and the Message Statement into my function. Thats it.