I have some questions about setting up counts in the Service Portal header menu.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-10-2024 11:51 PM
I have some questions about setting up counts in the Service Portal header menu.
A user has created a request in the Service Portal.
The manager is asked to approve the request.
A count appears next to the approval in the manager's Service Portal header.
The manager has approved the request.
But I don't see a count next to the request in the requestor's Service Portal header.
How can I get the counts to appear?
I have another question.
A user creates an incident.
The incident is updated with information by the operator.
Or the operator asks for more information with additional comments.
But I don't see a count next to the incident in the header of the user's service portal.
How can I get the counts to show up?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-11-2024 12:00 AM
Hello,
If you want to see count after request check this thread,
https://www.servicenow.com/community/itsm-forum/how-to-create-counter-for-quot-my-requests-quot-on-s...
https://www.servicenow.com/community/developer-forum/service-portal-header-menu-count/m-p/1443491
If answer is helpful mark it as helpful and correct !
Thank you.
br,
pratiksha.k
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-11-2024 12:02 AM
Hi @wada2
You will need to make use of "recordWatch" to have a real time count update done for your menu items defined on the header.
Refer below links to understand on this and then try out in your sub-prod instance:
https://www.servicenow.com/community/developer-forum/service-portal-header-menu-count/m-p/1443491
