Is there any way for users to turn on/off specific push notifications on Agent Mobile?

Bridgette Weiri · ‎02-10-2022

I know users can turn on/off notifications in their phone settings and that there is a general on/off push notification setting, but is there a way to turn on/off specific notifications?

Thank you,

Bridgette Weirich

Muralidharan BS · ‎02-14-2022

Hi Bridgette Weirich,

I think it is possible, from the desktop users can navigate to the notification and turn off the push notification as they wish.

The notification preferences gets saved in - cmn_notif_device table. So you can have smart button to control the action here I believe.

I havent tried this in my PDI but if you wanted to check, you can use the Now Support app (HI Portal). if you scroll to the bottom on the home page they have notification preferences as applet.

View solution in original post

BK22 · ‎02-17-2022

Hi Murali,

Have you figured out how to add this functionality to the screen?? Having this buried in the settings tab makes it difficult for users to easily access it.

Muralidharan BS · ‎02-17-2022

Hi There,

Yes I did find a way to do it.

Its easy one, I have created two app let one for subscribed and one for unsubscribed.

clicking takes to the list and swiping will sub/unsub you.

Thanks

BK22 · ‎02-17-2022

Cool. Care to share how you accomplished the list and sub button? Are you using an applet or is this using a Service Portal URL? Are you querying several tables?

Muralidharan BS · ‎02-17-2022

Sure, here is a article I created becz there are quite few steps to do but should be simple one.

https://community.servicenow.com/community?id=community_article&sys_id=871a0c781b39c910d018c8ca234bcb2c

BK22 · ‎02-18-2022

Thank you!