Taxonomy & the content shown in employee center pro(desktop) should be shown on Now Mobile App

[Community Alums]

Hi,

I am new to Now Mobile Configuration and would really appreciate if someone can guide me in configuring the below requirement.

In Now Mobile app

- Only show request forms & knowledge articles that are shown in the desktop version

- Utilize the same taxonomy as the the desktop version

-Show icons that are shown for the taxonomy in the desktop version

Can adding just the required Taxonomy, Catalog & knowledge Bases to the "Mobile Employee Service Portal" page fulfills the above requirement?

Will the Mega Menu shown on the Employee center pro appears in Now Mobile too? If it should appear on Now Mobile too, how to cconfigure that..

Looking forward to receive some helpful advice.

Thanks in advance.

Yasmeen

[Susan Britt]

Hi Yasmeen,

If you use the same Taxonomy, then the same topics and topic icons will show along with the mapped content (catalog items, knowledge).  You will need to update the Now Mobile Navigation bar though to show the appropriate tab for "Support" or whatever you choose to label it, if this hasn't been done already.  This will open your Launcher Screen where the Topics are shown for users to browse.  This will not show a mega menu in the Now Mobile app.  

[Susan Britt]

Baseline, it would appear similar to this with the "Popular topics" and "Browse all topics" sections mapped to it.

[Community Alums]

Thank you for the reply & support..

So for my requirement I just need to add Taxonomy in the related link of "Mobile Employee Service Portal" page and I don't need to add Catalogs or knowledge bases.

The "Support" tab would be shown Out of the box on the Now Mobile app?

I have downloaded the Now Mobile app and connected to my PDI but I am not able to see this "Support" tab. Can you please guide me on this. Thanks again.

Regards,

Yasmeen

[Sufiyan Memon · Accepted solution]

Hi Yasmeen,

Yes "Support" tab should show OOTB. I went through with same issue earlier that it was not showing to me. 

You have to update "Now Mobile" plugin first and then you will be able to find a fix script "Enable Taxonomy For Mobile". Once you have created a property as mention in the following link and ran the above mention fix script, you will be able to find the "support" option hopefully.

https://docs.servicenow.com/bundle/rome-employee-service-management/page/product/employee-center/tas...

Thanks

Please mark my answer correct if it resolves your issue or let me know if there is any issue

Regards

Sufiyan Memon