Is there any way for users to turn on/off specific push notifications on Agent Mobile?

[Bridgette Weiri]

I know users can turn on/off notifications in their phone settings and that there is a general on/off push notification setting, but is there a way to turn on/off specific notifications?

Thank you,

Bridgette Weirich

[PaulSylo]

apart from the mobile notification button in appl, we can turn on/Off Specific push notification.

go to the below link to unregister the notification,

https://docs.servicenow.com/bundle/sandiego-mobile/page/administer/tablet-mobile-ui/task/sg-mobile-notif-register.html

[Bridgette Weiri]

Thank you Paulsylo. I understand we can on the admin side, but is there a way for the user to? Thank you for your help!

[PaulSylo]

As users opt-out for push notification, we do not have any option directly like unsubscribing for Email. but try you can try adding such a link in your push notifications.

Regards,

Paul

Mark me Helpful, if it helps

[Muralidharan BS · Accepted solution]

Hi Bridgette Weirich,

I think it is possible, from the desktop users can navigate to the notification and turn off the push notification as they wish. 

The notification preferences gets saved in - cmn_notif_device table. So you can have smart button to control the action here I believe.

I havent tried this in my PDI but if you wanted to check, you can use the Now Support app (HI Portal). if you scroll to the bottom on the home page they have notification preferences as applet.