Hello,
I am trying to configure ITSM Mobile Agent to show knowledge bases and knowledge articles inside these knowledge bases and allow users and rate and comment on these articles.
Using mobile app builder, I am able to configure the launcher, destination screen, data item and list item config to show knowledge bases. Attached is the image of KB list that shows up upon clicking the Knowledge launcher on bottom panel.
I'm unable to set the knowledge articles configuration. Expected behaviour is once any of the KB from the list is tapped, user should be able to see all the articles in the selected KB and again tap on any of the articles to see the article content and add rating and comments on it. On the list view config, I added 'Knowledge Article view' as Embedded screen and added a data item on this embedded screen.
Data item configuration:
Created a parameter to pass kb sys id when querying the kb articles table:
Queried kb_knowledge table with conditions as shown in the image:
Despite this, KB articles are not getting queried. When I tap into any of the KB in the list, all I see is a kb article template:
How can I show the list of articles inside the selected Kb.
