Mobile Agent on iOS unable to connect to our self-hosted instance (A server with the specified host)

[Fr_d_ric Dhuez]

Hello Community,

We're trying unsuccessfully to connect Mobile Agent to our self-hosted instance on Tokyo.

A corporate VPN is installed on IPhone and we're able to connect and authenticate with Chrome browser, but with Mobile Agent we got always an error: 

A server with the specified hostname could not be found

The app is distributed with MobileIron, we have opened a case to the support without solution for the moment.

I read several KBs but I have no clue how to solve this issue...

Fred

[Flavia Margaret]

Hi @Fr_d_ric Dhuez , may i know if you have found a solution to resolve this? It would be great if you could share it here as I'm also facing this issue. TIA!

[alex17pat]

Hey there,

So, it sounds like you're having trouble getting your iOS mobile agent to chat with your self-hosted server. No worries, this kind of thing happens!

A few things could be causing this. First off, double-check that your server's actually up and running. Make sure it's listening on the correct port and that there aren't any firewalls blocking the connection.

Next, take a peek at your mobile agent's code. Are you sure you're using the right host address and port in your connection settings? Even a tiny typo can throw things off. Also, make sure you've handled any necessary authentication or security measures correctly.

If you're still stuck, try simplifying things. Can you connect to your server from another device or application on the same network? If not, the issue might lie with your server's configuration. If you can connect from elsewhere, the problem likely lies within the mobile agent itself.

Don't hesitate to share some more details about your setup (like the type of server you're using, any error messages you're seeing, etc.) and I might be able to give you some more specific pointers.

Hope this helps!