Mobile edit not updating one field

[GaryJHayes]

I have set up a mobile agent app configuration to allow users to update some fields on the incident

The configuration allows updates to thirteen fields:

This works correctly for twelve fields but does not work for Incident Priority.

The priority shows the correct value on the edit screen and allows you to edit the value but when it is saved it does not update the incident. All other fields are updated correctly.

This is the configuration (some read-only fields removed for clarity):

I have tried deleting/re-creating this configuration but it is always the same

Any suggestions??

Thanks for reading

[PaulSylo · Accepted solution]

Hi - I don't think so there is a direct option available for now. The Now Mobile and Agent Mobile Apps from ServiceNow do not support client scripts and data lookup as well similar to desktop app. 

if you still want to have a workaround, you can edit and modify the execution script of "Create Incident" .

Here are few references,

https://www.servicenow.com/community/mobile-apps-platform-forum/update-priority-lookup-on-incident-m...

https://www.servicenow.com/community/mobile-apps-platform-forum/how-to-allow-edits-to-the-incident-p... 

[GaryJHayes]

Thanks for the advice. I will check