ServiceNow AI Platform

Featured AI Gateway Is Back — What's Coming on September 10th, 2026

AI Gateway as part of AI Control Tower is back on September 10th. This post is a heads-up on what's coming and why it matters. A full GA article with documentation links and getting-started guidance will follow at release. What is AI Gateway AI G...

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Featured Knowledge Management Academy: Past and Future Sessions

The Knowledge Management Academy series will cover getting started, processes, roles, current features, what's new, and how to use platform capabilities such as analytics from a Knowledge Management lens. We'll also cover live Q&A during the s...

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Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...

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AI Search
Best Practices
KCS
Now Assist

Featured How to Identify, Sponsor, and Scale the Right Agentic Use Cases

I've watched smart teams burn six weeks building an agentic use case that worked perfectly. Sadly, it solved a problem nobody actually had. It's a quiet kind of failure. Nothing blows up. The demo works. The stakeholders nod. And then, somewher...

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Featured Everything you need to know to get started with Next Experience, UI Builder, and Workspaces

Index - Introduction - Next Experience Features - Theming in Next Experience UI - Resources Introduction Welcome to the article version of the most recent Next Experience Academy titled "Everything you need to know to get started with N...

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Is it possible to display hover tooltips on chips/pills in the Now Assist Panel chat dialog?

Hi all,I'm developing AI Agents in AI Agent Studio and testing how interactive UI elements render in the Now Assist PanelContext:I'm building agents that present selectable options to users during a conversation.The question:Is it possible to add hov...

Question

Knowledge Academy - Deep Dive into Article Optimization in Knowledge Center

Stop Publishing Broken Knowledge: Deep Dive into Article Optimization in Knowledge Center Topic A technical deep dive into Knowledge Center’s Article Optimization features—covering automated scans, AI-powered recommendations, custom rules, and how...

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Platform Academy: Stop Guessing If You're AI-Ready: AI Admin Center Has a Score for That

Platform Academy: Stop Guessing If You're AI-Ready: AI Admin Center Has a Score for That Table of Contents OverviewAI Readiness: An Actual Score, Not a Gut CheckWhat It CoversHow to Use ItRe-Run It After You Fix ThingsWrapping Up Articles ...

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Change Management and domain issues

I have domain management turned on in my instance. Generally, it works well, the only issue I've really had with it is with Change management. Underneath the global domain I've added change schedules, boards, and such that are setup for the domains. ...

Question

I am trying to get past this part of my Welcome to ServiceNow course

can not get past this even after I open the instance and did what the task asked to do?

Question

Security Attribute `RoleExplicit` description

Hello, I came across something misleading in the OOB Security Attribute `RoleExplicit`. The description of it is > User has the specified role explicitly, that is, it is present in the sys_user_has_role table. This seems to be completely wrong. The ...

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Platform and Cloud Security

Resolved! How to Enable "Last Name First Name" Search in Requested For Reference Field?

Hi Community, I'm working on improving the search behavior of the standard Requested For reference field. The requirement is that users should be searchable regardless of whether the search starts with the first name or the last name. For example, fo...

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AI Control Tower Welcome Guide

What is AI Control Tower? AI Control Tower (AICT) is ServiceNow's AI governance platform. It gives organizations a central hub to discover, govern, secure, observe, and measure all AI assets across the enterprise — both ServiceNow AI and third-part...

Article

Best Way for Triggering multiple subflows for a catalog item based on variable

Hello Experts, we have a catalog item. What would be best way to Trigger multiple subflows based on choice of selected values from a variable (Type=drop Down). So multiple subflow might be needed to be created Will Multiple subflows be better or any...

Question

Premium Chat 101: Meet ServiceNow's Newest Conversational Experience

Premium Chat 101 If you have opened the Otto Panel (fka Now Assist Panel) lately, you know it consists of only text based chats with maybe a hyperlink to a catalog item or knowledge article. Premium Chat, the newest version of the ServiceNow’s ...

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Knowledge center landing page personalization

Hello Community members, I want to personalize the content on the knowledge center landing page that by default it should be how it showing as OOB, and i want an additional option to select that 'my content'. And it should show only relevant content...

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ServiceNow Exchange: Platform Academy - Build Agent in ServiceNow Studio

Explore what’s new in ServiceNow Studio and Build Agent since March 2026. We’ll highlight expanded metadata and automation support, contextual development, preview and validation, testing, extensibility, and deployment improvements that help teams b...

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ServiceNow Exchange: AI Academy - Value Monitoring in AI Control Tower

Join us every other Tuesday for live sessions focused on managing AI topics in real-time. Product experts will be live to demonstrate concepts, share best practices, provide prescriptive guidance, and answer your questions. Don't miss out on this ...

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