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Featured AI Control Tower Observability & Monitoring FAQ

  AI Control Tower Observability & Monitoring Frequently Asked Questions Quick Navigation Overview — What is AICT Observability?Getting Started — Prerequisites & setup stepsEvaluations — Metrics & evaluation frameworkTraces — Sessions, traces, s...

  • Article

Featured What's new in AI Control Tower for August & September 2026

What's New in AI Control Tower August & September 2026 What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk...

  • Article

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  Knowledge Center for ServiceNow's Knowledge...

  • Article
  • AI Search
  • Best Practices
  • KCS
  • Now Assist

Inbound email attachment processing

https://www.servicenow.com/docs/r/australia/platform-administration/r_AttachmentLimitProperties.html_________________________________________________________________under the Inbound email attachment processing, was mentioned that "The discarded file...

  • Question

Restrict view access for service portal widgets

Hi All, I’m trying to lock down an icon link widget on the portal to specific groups, but it only worked on my non-production instance and not my production instance. I did the following: The ‘Com.glide.service-portal.user-criteria’ plugin was instal...

  • Question
  • Service Portal

Tuning Predictive Intelligence Models (part 1)

You're sold on using Predictive Intelligence to route work more efficiently, help drive faster resolution, and recommend major incidents before they become a serious problem. AWESOME!  Then, you run your first classification, similarity, or cluster s...

  • Article
  • Multiple Versions
  • Predictive Intelligence

Creating distribution list on premises

In Microsoft active directory v2 spoke we have create group action in that we have different types in that what is global distribution group means?My question is by using that "global distribution group" type can we create Distribution list on premis...

  • Question

Teams Graph Spoke Post Message to Chat Links not Clickable

I am using the teams graph spoke to send a message to a user when a record reaches a particular state. I have tried the raw URL in the message, and this just produced the URL in plain text in the message. I instead used flow variables to construct th...

  • Question

Security Attribute `RoleExplicit` description

Hello, I came across something misleading in the OOB Security Attribute `RoleExplicit`. The description of it is > User has the specified role explicitly, that is, it is present in the sys_user_has_role table.  This seems to be completely wrong. The ...

  • Question
  • Platform and Cloud Security

AI Control Tower Welcome Guide

What is Super Intelligence Control Tower? Control Tower is ServiceNow's AI governance platform. It gives organizations a central hub to discover, govern, secure, observe, and measure all AI assets across the enterprise — both ServiceNow AI and thir...

  • Article

Knowledge Article Creation import from gDocs

 How can I easily transfer content and formatting from a Google Document to a ServiceNow knowledge article?I'm looking to learn about this feature import from gDocs to create articles. Are there any best practices, tips, or tools that can help stream...

  • Question

Duplicate Articles: how to cancel from the list

In the list of Potential Duplicates in Knowledge Center I have some cluster of 2 articles:- an old expired article- the new article who is exactly the same as the old one (ok, I know this is not the correct behavior)I retire the old article but, afte...

  • Question
  • Now Assist

Default admin account login

We've recently had multiple unsuccessful attempts to login to our production instance using the System Administrator account - login ID "admin".  Has anyone successfully changed their System Administration login ID to something other than "admin" to ...

  • Question

Your AI agents are already inside the building

Two posts ago, we asked you to know your data. Last week, we asked you to control who and what can reach it. Both of these are critical. But the rising question is even more challenging.    Protecting where sensitive data lives is necessary. It is al...

  • blog
  • Customer Security and Trust (CST)
  • Platform Security
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