Need assist on login NOW mobile using SSO

[Padam]

Hi there,

When I login to NOW mobile using SSO username and password, it asks me to use Mircrosoft Edge as shown in screenshot.

Is there any configuration I am missing from backend?

Thanks for help in advance.
- Padam

[Ivan Betev]

Oh, I'm running out of ideas. Is this happening only on Android or on iOS? Can you test it on another Phone?

P.S. I think it's time for you to open a case by ServiceNow Support.

Regards, Ivan

[Padam]

Thanks for your inputs, Ivan. It happens both on iOS and Android. I have raisned an Hi ticket.

Regards,
Padam

[sarahbionii]

Hi @Padam 

Did you find a solution to this problem? I'm going through the same situation.

Regards,

Sarah Bioni

[PaulSylo]

Hey Sarah - can you explain the error you are getting here?

[sarahbionii]

Hi @PaulSylo ,

Of course, after the authentication performed by the edge, the browser redirects to the browser in a classic version of the mobile, not to the app again.

Regards,

Sarah Bioni