Regarding Contact type of now mobile app

Nivedha Y · ‎10-04-2022

Is there any OOB value that can be used to map Contact Type? How can we map contact type of incident or SR that are created using Mobile app?

Saurav11 · ‎10-06-2022

Do one thing

Create a catalog client script with the below code:-

var link= top.location.href;

Populate this value in the new variable(keep that hidden on the catalog form) now this above piece of code will only run in portal and not in you mobile so if the field return empty you know it is from mobile and map the contact type as Phone and if it comes as populated it is from Portal.

Please mark answer correct/helpful based on Impact

View solution in original post

Saurav11 · ‎10-06-2022

Do one thing

Create a catalog client script with the below code:-

var link= top.location.href;

Populate this value in the new variable(keep that hidden on the catalog form) now this above piece of code will only run in portal and not in you mobile so if the field return empty you know it is from mobile and map the contact type as Phone and if it comes as populated it is from Portal.

Please mark answer correct/helpful based on Impact

H_9 · ‎10-04-2022

Following are the OOTB choices available:

You can use "Phone" if it is not used in your instance yet. Else you can create a new choice "Mobile App" and map it.

Following link my help you with the customizations related to incident creation from mobile.

https://www.servicenow.com/community/mobile-apps-platform-articles/now-mobile-url-applet-example-vir...

Thanks. 🙂

Nivedha Y · ‎10-04-2022

Thank you. But my question is how to identify the ticket whether it is created from mobile app or from portal or from virtual agent?