ServiceNow mobile applications are automatically logged out?

Daichi Ishikawa
Giga Sage

I have developed ServiceNow mobile apps of Intune version (Now Mobile - Intune/ServiceNow Agent - Intune).
I have a question about the log-out time.


ServiceNow mobile applications are automatically logged out?
If so, how long the time of that??

I would be great if you could share the ServiceNow documentation about it, too.

Any help would be greatly appreciated!!

1 ACCEPTED SOLUTION

Yousaf
Giga Sage

Hi Daichi,

Please refer to this link and see if it helps.

Timeout Session on the Now Mobile App?

 

Mark Correct and Helpful if it helps.


***Mark Correct or Helpful if it helps.***

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3 REPLIES 3

Yousaf
Giga Sage

Hi Daichi,

Please refer to this link and see if it helps.

Timeout Session on the Now Mobile App?

 

Mark Correct and Helpful if it helps.


***Mark Correct or Helpful if it helps.***

PaulSylo
Tera Sage
Tera Sage

Hello Daichi,

Here are a few KB documents which can give you a fair idea on the Timeout session, hope it helps

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0622335

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0639134

https://community.servicenow.com/community?id=community_question&sys_id=e17498d1dbcd8150e515c223059619ab

 

Regards,

Paul

Regards,
PaulSylo

Kindly mark "helpful", if this helps, or Mark as "Accepted " if it solves your issues !

Daichi Ishikawa
Giga Sage

Thank you for your quick replies!!

In my instance, the OAuth refresh token lifespan is the greatest, so that the log-out time equals the lifespan, isn't it?