MS Teams integration no longer showing Service Portal

tahnalos
Kilo Sage

We have enabled integration with MS teams and when we had this initially set up, we were able to point this to our service portal.

With the Yokohama upgrade, the integration has been set back to the Integration page and we do not know how to set it back:

tahnalos_0-1746502369247.png

Does anyone know the setting on ServiceNow to set the default page back to SP for the MS Teams integration?  Or is this a MS Teams setting?

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@tahnalos 

what configuration was used earlier? did it use esc portal?

Did ServiceNow update it from esc to sp?

Did you check docs or release notes?

check this property if it helps

AnkurBawiskar_0-1746509724023.png

Could you share how are you checking this?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

@tahnalos 

what configuration was used earlier? did it use esc portal?

Did ServiceNow update it from esc to sp?

Did you check docs or release notes?

check this property if it helps

AnkurBawiskar_0-1746509724023.png

Could you share how are you checking this?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

tahnalos
Kilo Sage

 The property is what I was looking for.  Thanks.