Notify groups in Microsoft Teams channel

[M Shivani]

This article guides you on sending notifications to groups through Microsoft Teams in their designated channels.

Problem Statement : Notify ServiceNowTestChannel group in Teams channel when major incident is proposed

Plugins to be installed : Microsoft Teams Graph Spoke. 

Verify Notifications are enabled for all users in Microsoft Teams. To verify this:

• Navigate to All → Conversational Interfaces → Settings → General → Channels and Integrations → Microsoft Teams Integration.
• Locate the toggle "Enable Notification for all users" and ensure it is turned on. 

Automation : Flow designer 

Steps to create flow to notify groups via teams channel :  

1. Navigate to flow designer. Create a new flow.
2. Use trigger conditions to determine when to send notifications. 
3. Select Action -> Microsoft Teams Graph -> Look up Channel by Name 

                 

      4. Get Channel name and group ID from customers and make use of them in Look up Channel by Name action. 

                 

       5. Select Action -> Microsoft Teams Graph -> Post Message. 

       6. Fill all the required details in Post Message and activate the flow.         

                 

 Test results :  

1. Open any existing incident in the instance to which teams integration was set up.
2. Propose the selected incident as major incident and verify the ServiceNowTestChannel group receive notification in the teams channel.  

          

 Regards, 

 Shivani

[sureshraja]

Hi, Thanks for posting the setup.

Please can you confirm the authentication setup that you have done to make this work.