team Integration | Major Incident management

[subin ps1]

Hi ,

I'm trying to integrate the MS teams with Major incident Management( client want to have on calls triggered from the workbench itself. We don't have a Virtual agent set up as of now ,  I could see all the communications send from the ServiceNow is through the BOT . so it it required to have the Virtual agent configured up for this one as well?

Following these references:

https://docs.servicenow.com/bundle/washingtondc-employee-service-management/page/product/sn-teams/co...

https://www.youtube.com/watch?v=im0yc7WYKhA

Thanks In Advance,