getting results in Service Portal from a-z order
Hi,Im using esc Portal.Im trying to arrange the search result in A-Z order according to the title but I had no luck.
Forum Posts
Next Experience UI Theme color change
I am trying to change the UI theme color of my instance, everything seems well however I am having difficulty fixing this Favorites dialog box since it isn't aligning with the color of my Application Navigator background color. Hope some of you can h...
need to hide the Details tab from the HR Agent Workspace
I’m trying to hide the Details tab from the HR Agent Workspace. I created a View Rule, but it didn’t work as expected.Could you please advise the correct approach or configuration to hide this tab for HR Agent Workspace users?
Is it possible to show additional information in the attachment card of
For Incidents I need to add addtional information in the entries of the attachment card. The information resides in the sys_attachment table and should be shown underneath the size e.g. Uploaded by: <sys_created_by". Can anybody describe what has to ...
Text Truncation In Configurable workspace in Zurich upgrade
Hi everyone,I’m running into an issue with text truncation in list views in Configurable Workspace after upgrading to Zurich, and would appreciate some guidance.The issue only happens when the field value is free text and not a reference link to a re...
Resolved! Unable to lookup single record in UI builder data resource
G'day, I have spent several hours trying to troubleshoot an issue in UI Builder and was wondering if anyone can provide some tips on what I might be doing wrong. I am trying to configure the attachments on the contextual sidebar for Catalog Tasks to ...
SLA Timer in List View
prerequisites and detailed guidance to impalement SLA Timer in Agent work space view Thanks
Customize share visualization and dashboard page
New to UI builder. I am trying to find where to customize share visualization and dashboard dialog window (see screenshot), want to see if we can restrict certain roles to be selected. I was in UI builder - platform analytics experience but unable to...
How to update the background header color in the Next UI
Before the Next UI, we always had a different background color on all of our lower environment instances to quickly tell them apart. After switching to Next UI we lost that capability and I did a lot of searching on how to regain this functionality. ...
Missing out of the box Active field on the core_company table
Hi team,I am not able to see the OOB active check box on the core_company table in my Personal PDI but I have the same check box in my company instance. Why is this happening ? could someone please help me to understand?
UI Builder Calendar Component Timeline sections
Hi, I am working on calendar component with Timeline. I need to showcase the events as per the agent timeline section. By default it is showing in other section. Thanks, Alok
UI Builder Calander Component Timeline sections
Hi All, I working with SN version Washington D.C. in the PDI. I install the Time Off template to App Engine Studio, and created a new page in the workspace that uses the calendar control I would like to use the Timeline-Day view, but I'm unable to f...
Custom theme unable to override the default Header logo
I have been struggling to replace the ServiceNow logo which is on the left corner on the header with our Company logo in an instance which is in SanDiego patch 4. I am taking the theme based approach rather than using property in the My company page....
2 OOB Event Handlers with no DOCs
Hi All, does anyone know how these 2 OOB Event Handlers work in UI builder?and if so, what would be the use cases?Thank You.
Current start page
After a recent upgrade to Zurich, we have setup the option to select a start page in User Preferences under User Experience. The default is the standard dashboard but I want to use a Platform Analytics (PA) dashboard. Since the upgrade we now see the...
