We're running the Washington D.C. build and would like to reset the default landing page for our users to be the same page as is used for the OotB install, such as that of the PDI. The default page is currently the ITIL page our agent use, but this i...
Hi,On the list page of a workspace, we have some list categories with titles that get truncated because the Title field length is set to 40 characters. Unfortunately, the dictionary entry record for the column is part of a private application and can...
Hi, In the ootb process, when a user is on CSM Workspace and create a Request, the iframe that open open the swp portal.if the user open the request from an incident in from Service operational workspace, it open the same iframe with the same portal....
We have a couple of users who have several favorites set, but their list blanks out at random times. In order to get their favorites back, they have to close their browser window and reopen; sometimes it requires clearing the cache. This is annoying ...
I am trying to configure a viewport with sub-pages to work with a stepper. I have created views for each section of the form in the classic ui and used them to create sub-pages in the experience. I want the 'Next' button to save the current page and...
I want to create a custom widget inside overview section to show newly created change requests on Service operations workspace landing page(xanadu version). I followed this blog to create a custom widget. Performed the same steps mentioned in the blo...
Requirement is, In Workspace , there is "Copy Change" UI action button created to copy the change. Functionality is working as expected but the concern is...while copying, change should open in the same tab, not in sub tab. Note: Its opening for nat...
Hi Team, when creating New Account, receiving an error "java.sql.BatchUpdateException: (conn=1570641) Duplicate entry '!!!;' for key 'account_path' ". when checking in the list view of Accounts table, with this same account_path already one record ...
We have Legal Service Delivery implemented. We have a separate legal counsel global search for them to use that searches legal requests and knowledge articles. They're looking to add email but as we know, sys_email table is a log and should not be us...
Our ServiceNow instance uses OKTA for SSO. After I log in, I should get redirected to the platform UI but it is directing me to a blank page and the URL is https://<myinstance>.service-now.com/false. I compared the behavior in our TEST instance and w...
Hello, I would like to default the Additional Comment (Customer Visible) as default instead of work notes in workspace and Now Agent application Also I need to know from where this share comment toggle is populated in Now agent application
Hi all, After enabling the Internationalization plugin and the first language pack, I want to hide the language selector option for users in Next Experience, so that we can prepare and make it available in a controlled manner later on. How can I hi...
I would like for the ui builder icon names to be available as a selection on a custom table. I thought icon's would do it for me but that field type is not complete with all of them I can find on UI builder. How can I reference all the icon's found ...
Hello All, i want to disable default cards in Change management default homepage (refer attached screenshot). i am able to hide/disable normal and emergency cards/ but other cards i am not able to hide.(showing preapproved.). please tell / suggest a...
