Company Logo is not updated for Service Operation Workspace after Next Experience Polaris turned off

Annie7
Tera Expert

I would like to ask if anyone has same issue with me and how to fix that. I turned off the next Experience Polaris, then I changed company logo using Basic Configuration UI16.  The company logo displays after save.  But the logo was not displayed in Service Operation Workspace.  You can see the ServiceNow logo still there, I changed the Theme for different banner background color, which is working but not logo. How can I make my logo populated in SOW also? 

 

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3 ACCEPTED SOLUTIONS

Annie7
Tera Expert

Kilo Sage who had provided a really good article, and my problem had been fixed with this KB.  FYI 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0964327

View solution in original post

Did you try with cache.do

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

6 REPLIES 6

Dr Atul G- LNG
Tera Patron
Tera Patron

 HI @Annie7 

 

https://docs.servicenow.com/bundle/washingtondc-platform-user-interface/page/administer/workspace/ta...

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Hi Atul G.  , thank you for the feedback. I tried the way document mentioned, put the logo into custom Icon but Service Now log is still there. 

 

Annie7_0-1709906922389.png

Annie7_1-1709906994478.png

 

 

Did you try with cache.do

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Annie7
Tera Expert

Kilo Sage who had provided a really good article, and my problem had been fixed with this KB.  FYI 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0964327