Company Logo is not updated for Service Operation Workspace after Next Experience Polaris turned off

Annie7
Tera Expert

I would like to ask if anyone has same issue with me and how to fix that. I turned off the next Experience Polaris, then I changed company logo using Basic Configuration UI16.  The company logo displays after save.  But the logo was not displayed in Service Operation Workspace.  You can see the ServiceNow logo still there, I changed the Theme for different banner background color, which is working but not logo. How can I make my logo populated in SOW also? 

 

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3 ACCEPTED SOLUTIONS

Annie7
Tera Expert

Kilo Sage who had provided a really good article, and my problem had been fixed with this KB.  FYI 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0964327

View solution in original post

Did you try with cache.do

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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View solution in original post

6 REPLIES 6

Hi @Annie7 

 

Good to know your issue get resolved.

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Anirudh Pathak
Mega Sage