Duplicated Record SNC Page and Resolve button stops working

[Novira Sundberg]

Hi, 

I duplicated Record SNC page on Service Operation Workspace, and Resolve button stops working. 

It does not matter whether the original "Record SNC" page set to be inactive or not after duplication,

when I pressed "resolve" button still does not work. 

I still can change INC record state directly in form and pressed "save" so only "resolved" button that stops working. 

When I delete the duplicated page, the button is back to normal. 

Anyone knows why this happens and what to do to fix this? I need to add a component to the duplicated record page. 

I am in Vancouver version patch2-hotfix1

Thanks. 

//Novira

[Kalyani Jangam1]

Hi @Novira Sundberg 

I am also facing the same issue. I duplicated record information page and my "assign to", "Reassign" and "contact button" is not working.
can you please elaborate how to fix the issue. It will help me.

Thanks in advance!!

[Novira Sundberg · Accepted solution]

Hi Kalyani, 

My issue was the modal did not open when I pressed "Resolve" button and also when I clicked magnifying glass  to open reference list on for example "assign to" or "assignment group". 

HI support added below records on UX App Route table (sys_ux_app_route)

Here are screenshots of what HI support provided

 

 

 

Hope it helps!

 

[AJAY BIRADAR]

Hi @Novira Sundberg and @Kalyani Jangam1 
As your solution helped @Kalyani Jangam1 
I have query related to Record SNC and SRP record pages
In your spare time can you look into this post i have posted link i pasted below
https://www.servicenow.com/community/cmdb-forum/how-to-leverage-or-add-scoped-application-custom-com...


Thanks,
Ajay Biradar

[Kalyani Jangam1]

Hi @Novira Sundberg 

In my case assign and reassign button not working. Added record on "sys_ux_app_route" and issue resolved. Thanks for all your helps.

[asifa]

Hi @Kalyani Jangam1, can you share the screenshots of that? I am facing the same issue.