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07-06-2025 11:40 PM
I'm using Now Assist in Agent Workspace, but it’s not showing any article or resolution suggestions for incidents. What could be the reason?
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07-06-2025 11:46 PM
There could be several reasons for this issue:
Now Assist might not be properly configured – make sure it's enabled and set up in your workspace settings.
Lack of relevant data – if there aren’t enough similar incidents or published knowledge articles, AI suggestions may not appear.
Permissions issue – the user may not have access to the suggested content like knowledge base articles.
Wrong context – Now Assist works better when the incident has enough description or keywords for it to understand the issue.
- Mark as New
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07-06-2025 11:46 PM
There could be several reasons for this issue:
Now Assist might not be properly configured – make sure it's enabled and set up in your workspace settings.
Lack of relevant data – if there aren’t enough similar incidents or published knowledge articles, AI suggestions may not appear.
Permissions issue – the user may not have access to the suggested content like knowledge base articles.
Wrong context – Now Assist works better when the incident has enough description or keywords for it to understand the issue.
