Hi all,
We’ve successfully created a ServiceNow AI Agent, and it’s working well through the Now Assist chat window. However, we’re running into issues trying to access the same AI Agent through the Virtual Agent API, specifically via the /api/sn_va_as_service/bot/integration endpoint.
We’d really appreciate some guidance on a couple of points:
Can an AI Agent be exposed via the Virtual Agent API?
If so, what is the correct way to configure either the AI Agent itself, or the Virtual Agent API, to enable this?
Has anyone else set this up successfully or found documentation that clarifies the process?
Thanks in advance for any help!
