Live agent Visiblity in csm

lallirikka1 · ‎04-15-2025

hi everyone

Even Agent is availaible,In portal live agent availiblity is showing false ,

and sometimes if it is avalibale it displaying message like this

here agent is available

can anyone help ,me to solve this

Dr Atul G- LNG · ‎04-16-2025

Hi @lallirikka1

Try to repair the VA plugin.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0967379

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PaulSylo · ‎04-16-2025

Hi @lallirikka1

Create a new user and give all roles required for live agent ( no admin ) access and try in incognito mode . refer this - https://www.servicenow.com/community/itsm-forum/how-to-connect-live-agent/td-p/534161/page/3

https://www.servicenow.com/community/hrsd-forum/always-displays-no-chat-agents-currently-available-i...

Regards,
PaulSylo

Kindly mark "helpful", if this helps, or Mark as "Accepted " if it solves your issues !

PaulSylo · ‎04-17-2025

HI @lallirikka1 - any update on this . it worked?

Regards,
PaulSylo

Kindly mark "helpful", if this helps, or Mark as "Accepted " if it solves your issues !

lallirikka1 · ‎04-22-2025

hi @PaulSylo it didnt worked