Live agent Visiblity in csm

[lallirikka1]

hi everyone 

Even  Agent is  availaible,In portal live agent  availiblity is showing  false ,

and sometimes if it is  avalibale it displaying message like this

here agent is  available 

can anyone help ,me  to solve this 

[Dr Atul G- LNG]

Hi @lallirikka1 

Try to repair the VA plugin.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0967379

[Paulsylo]

Hi @lallirikka1 

Create a new user and give all roles required for live agent ( no admin ) access and try in incognito mode . refer this - https://www.servicenow.com/community/itsm-forum/how-to-connect-live-agent/td-p/534161/page/3

https://www.servicenow.com/community/hrsd-forum/always-displays-no-chat-agents-currently-available-i...

[Paulsylo]

HI @lallirikka1 - any update on this . it worked?

[lallirikka1]

hi @Paulsylo  it didnt worked