Unable to see all default GenAI MIM email recommendation templates (Only 2 Visible)

[namanajain]

I am working on GenAI email recommendations for Major Incident Management (MIM). As per documentation, multiple default templates (Business/Technical updates, Resolution, etc.) should be available.

However, I can only see “Initiate Communication” and “Default Communication” in my instance.

[Tanushree Maiti]

Hi @namanajain 

Check this:

Major incident email content recommendation | Email Templates and Gen AI variables

Major incident email content recommendation | Persona as an input for Gen AI email templates

[namanajain]

Hi @Tanushree Maiti 
Thanks for your reply . But I have already gone through this Documents. 
Can u please help me why I am not able to see all the Default templates.

I am able to see only last two in my instance how to enable all the templates.

[Dr Atul G- LNG]

Try repairing the plugin once, and if it still doesn’t work, log a ServiceNow Support case.

[namanajain]

Hi @Dr Atul G- LNG 
I think its not the case because I have worked on 4 different instances and still only I can see only this 2.
It should come automatically right?