Now Assist Panel is not displayed in my Client Dev Instance
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‎07-09-2025 01:49 AM
Now Assist Panel is not displayed in my Client Dev Instance, it is enabled in the system
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‎07-09-2025 02:00 AM
Hi @PrashantK270430 ,
You can follow the below steps:
- In the filter navigator, go to Conversational Interfaces -> Assistances
- In the row for "Now Assist in Virtual Agent (default)" click on the 3 vertical dots and select "Turn on/off"
If you still don't see, repair the plugin and try again.
If still it doesn't fix the issue, follow this : Now Assist Panel (NAP) Troubleshooting Guide: Comm... - ServiceNow Community
Sandeep Dutta
Please mark the answer correct & Helpful, if i could help you.
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‎07-09-2025 02:31 AM
Hi @PrashantK270430,
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Please validate that the Panel is turned on from Now Assist Admin Settings.
Follow the steps below to validate
1. In "All" Navigator search for "Experiences" under "Now Assist Admin"
2. Validate that Panel is Turned On.
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If your Query resolves,
Please Mark my response as helpful and accept as solution.
Thanks & Regards
Mayank
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‎07-09-2025 02:38 AM
its enabled but now assist panel not displaying
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‎07-09-2025 04:13 AM
Hi @PrashantK270430 ,
Do you have now.assist.creator role?
Have looked at the link i shared and tried repairing the plugin?
Sandeep Dutta
Please mark the answer correct & Helpful, if i could help you.