Now Assist Panel is not displayed in my Client Dev Instance

PrashantK270430
Tera Expert

Now Assist Panel is not displayed in my Client Dev Instance, it is enabled in the system

6 REPLIES 6

Nomaan Memon
Tera Contributor

We too are facing this issue, where NOW Assist panel does not display to users even though turned on

abirakundu23
Mega Sage

Hi @PrashantK270430 ,
I can understand you have enabled Now assist panel in your customer DEV instance. 

Please check relevant points as well to troubleshoot the issue -
Relevant role should be  available "now_assist_panel_user" in the user profile
Product link : https://www.servicenow.com/docs/bundle/yokohama-intelligent-experiences/page/administer/now-assist-a...

- Please clear your browser cache and cookies, sometimes  UI element not available because of  cookies and cache.

- Also check any recent customization there to hide UI element.

Please mark helpful and correct answer if it's worthy for you.