AI Agent trigger by Email inbound

theoboulang
Tera Guru

Hello, i would like to trigger my AI with incoming email on my platform.

I saw Trigger type Inbound Email in Define trigger tabs but the thing is it doesnt trigger at all.

 

First of all, what should i type in Table field ? I want all my email be treated by this AI Agent.

This is the configuration but nothing is happening. What should i do ?

theoboulang_0-1751880536947.png

 

 

1 ACCEPTED SOLUTION

Well i just changed my process, inbound action to create record and trigger AI Agent on record creation. Thanks anyway

View solution in original post

2 REPLIES 2

warren_chan
ServiceNow Employee
ServiceNow Employee

The setup looks okay. Try it for a Reply/Forward inbound email. I believe the "New" inbound email doesn't have support yet.

Well i just changed my process, inbound action to create record and trigger AI Agent on record creation. Thanks anyway