Hi,Does anyone know how we are able to add new sections for the Incident Summarization skill or any of the other skills? I am unable to see an option on the Now Assist Skill kit when I update the prompt. Do you need to hardcode the sections on the pr...
Hi ServiceNow Community,I'm facing an issue with my "Case Details Knowledge Graph" in Knowledge Graph Designer. Queries like "Let me know the details Case Details Knowledge Graph" work, but adding "of" ("Let me know the details of Case Details Knowle...
I have an assistant set up in Conversational Interfaces. I have configured it with an information source, which is a set of knowledge articles. When I click "Test the Virtual Agent" in the Conversational Interfaces menu, it is working properly. S...
Is there any OOB report to measure successful incident deflection? https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/now-assist-itsm/task/deflect-incidents-now-assist-itsm.html
Hello everyone,I'm encountering an issue where Now Assist functionality appears to be conflicting with our Virtual Agent chat-bot, specifically when trying to route to a live agent. for HR and IT Queues When a user engages with the VA and selects eit...
In my instance, when I resolved some incidents , it required additional field called closure subcode along with 1. closed code2. closed notes I have enabled OOB Now Assist resolution notes skills and it is working as expected for closed code and clo...
Hi:We have Now Assist for ITSM. When I go to 'All chats' from Now Assist Panel, I am able to click on the clock icon to see history of now assist, but it does not display the ticket #. Is there a way to include that INC # in the chat history? Thank y...
Hi all. I am looking for a CSM customer using Now Assist for Virtual Agent. Is anyone live and willing to talk to me about it? Thank you greatly!! Michelle Russo ServiceNow Solution Consultant
Now Assist Skill Kitでカスタムスキルを作成し、プロンプトを作成し、テスト実行（Run test）ボタンを押下後、本日から何も反応がない状態となりました。（昨日までは、正常／異常に関わらず、Run testの結果画面が表示されていました） カスタムスキルは公開済み（Publish済み）、アシスト数の上限に達していないことは確認しました。 何かお分かりの方いますでしょうか？情報に不足がありましたら、お知らせください。---I created a custom skill usin...
We have enable NA chat on Employee Center and the chat icon appears by default to all users in EC. We would like to restrict access to the Now Assist in EC for a specific group of users in phase 1. Is there a way to do this OOB or via customization?...
I have been informed by ServiceNow that it is possible to create custom skills in Now Assist Skill Kit that are able to read attachments on records to parse into the prompt. How are users doing this? I could not find any documentation on how to achi...
AI Agent↓ errorCannot output tool "Flow Action" with AI Agent. Why is it successful when testing only with flow actions? . .FlowAction↓ Success！
Is there a future plan or conversations triggered to have NowAssist for ITSM available in our PDI's? certainly would be a nice to have
We are using now assist for ITSM. Can we use ATF to test it? Does it support?
Good Afternoon,I am new to ServiceNow and need assistance automating two task/request processes. Despite my efforts, I haven’t managed to get it working the way that it needs to and I want it to. The details are below: Requirements:Daily Task/Reques...
