All catalog items in the instance are being set as non-conversational even though only few are set

[SavithaG]

I have set only few catalog items as non-conversational in the instance by setting the "Turn off Now Assist(LLM)" flag to true but all the items in the instance are being displayed as non-conversational. Is there a way to set the rest of the items as conversational??

Thanks for any inputs on this issue.

[connorjohns]

Hi @SavithaG ,

Were you ever able to resolve this issue?

I am facing a similar problem where all catalog items are marked as non-conversational even after validating system properties and running scheduled jobs to update conversational status and VA render type. Additionally, ServiceNow is not providing any reason for why these catalog items are non-conversational, as expected. 

Thanks,

Connor