All chat skills are not working. (Now Assist)

[kanakoA]

I can't use the NowAssist chat skills.

When I activate the skills and try to use them, the following happens:

● Chat summarization: "Unable to summarize chat. Now Assist isn't set up to process this request." is displayed.
● Chat recommendation: The icon for using this feature is not displayed.

Since there is limited knowledge about agent chat, it is possible that the issue lies with the settings related to agent chat rather than NowAssist.

[Shivalika]

Yes @kanakoA 

As mentioned in my previous reply , yesterday meant workspace plugin for Now Assist. Apart from these plugins. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[PaulSylo]

Hi @kanakoA - Chat recommendation is part of ITSM and CSM Now assist. i would suggest to try again. i would recommend to go to application manager first and click on "sync now" option first, then you app manager will show you "updated" module or plugin's available for update, then select your Now assist for ITSM and Now assist for CSM , then apply the update. 

[Ramkumar Thanga]

Hi @kanakoA 

Does the issue got resolved ?

Does chat summarization works for you ?

Thanks!
Ramkumar Thangaraj

[PaulSylo]

HI - Upgrade the plugin once and try . Now Yokohama 2 is released . try to upgrade the instance and try it works!

[anubhavkapoor76]

@kanakoA - Please follow the following steps and let me know of issue is still there

• Make sure the the sidebar discussion summarization is enabled for the record table in Now assist admin.
• Go to Now Assist Admin -> features -> Technology -> Chat -> sidebar discussion summarization
• Open sidebar discussion summarization skill and go to Choose Tables section.
• Make sure the table (for example, incident) is selected in the enabled tables.

Also have a look at this KA if you have access - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1956098