Hello,
We just encountered a weird scenario regarding the sidebar discussion summarization now assist skill.
To give a brief background, we activated that OOB skill last may 2025 and we were able to activate it with no problem. We also have a subscription for now assist for itsm.
This month, we noticed that sidebar discussion summarization skill were suddenly deactivated. We didn't do anything on the deactivation so we are also not sure on why it got deactivated. Did anybody of you encounter a similar scenario?
When we tried to re-Activate it, it's not working. After following the steps here (https://www.servicenow.com/community/itsm-articles/install-and-configure-sidebar-chat-summarization-...)
and clicking save, the sidebar discussion summarization skill is still not activated. We also noticed that it has a wording "draft"
Regards,
Raine
